Refund & Return Policy
We stand behind the calming power of our Fidget Keys. If you're not satisfied, we offer a 30-Day Money-Back Guarantee.
30-Day Guarantee
You have 30 days from the date of delivery to request a return.
To be eligible:
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Item must be unused or in good condition
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Item must be returned in original packaging (if possible)
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Proof of purchase is required
How to Request a Return
Email us at: ecomsyltd@gmail.com
Include:
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Your order number
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Reason for return
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Photos (if item is damaged)
Our support team will respond within 24–48 hours with return instructions.
Refunds
Once we receive and inspect your return, we will notify you of approval.
If approved:
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Refund will be issued to your original payment method
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Processing time: 5–10 business days (depending on your bank)
Non-Refundable Situations
We cannot offer refunds for:
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Incorrect addresses provided at checkout
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Items damaged due to misuse
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Delays caused by customs or courier issues outside our control
Damaged or Defective Items
If your item arrives damaged, contact us within 48 hours of delivery with photos.
We will either:
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Send a free replacement
OR -
Issue a full refund
No stress. No hassle.